Please note that you are not purchasing a mass-produced item that is fulfilled from overseas. You are purchasing a made-to-order, handcrafted, one-of-a-kind product created specifically for your baby, carrying his or her own name.
We ship worldwide!
All our products are handmade with care. Please allow a processing time of 3–7 business days, depending on the level of customisation. This applies to all orders, regardless of the shipping method selected.
Please note that our Swarovski Collection is made to order due to the delicacy of Swarovski crystals and the craftsmanship required.
Additionally, the bone-mounted collar personalisation—one of our most popular services—requires extra engraving work, which adds 2–3 additional business days to the standard production time.
🇬🇧 United Kingdom
Standard Shipping
Delivery takes place within 2 business days after the item has been produced.
🇺🇸 United States
Standard Shipping
Delivery takes place within 2-13 business days after the item has been produced.
For other international destinations, delivery times may vary depending on your location and selected shipping method.
If you have a deadline or need your item urgently, please contact us before placing your order — we’ll do our best to accommodate your request.
Please note: once your package has left our distribution centre and is with the courier, we cannot be held responsible for the exact delivery time. Any delays may occur due to unforeseen issues within the shipping companies handling your Paw London items.
In some cases, customs or import duties may be applied once the parcel enters the destination country. Paw London is responsible for preparing and dispatching your shipment, but any additional customs charges are the responsibility of the recipient.
As these fees are determined by local authorities, Paw London has no control over them and cannot provide estimates of potential costs. We recommend contacting your local customs office for up-to-date information to avoid unexpected charges.
Unfortunately, we are unable to calculate these fees at the time of purchase. Orders returned to the UK due to unpaid duties will incur a 15% restocking fee unless otherwise agreed."
Postage for returns and exchanges is the buyer’s responsibility.
